Acceptance of Terms

Welcome to CapoorFactory.com, operated by Riddhi Siddhi Camphor Manufacturer. These Terms & Conditions govern your access to and use of this website and the products and services made available through it.

By using this website or purchasing any product through it, you agree to comply with these Terms & Conditions, together with our applicable Privacy Policy, Shipping Policy, Return/Refund Policy and other policies displayed on the website.

Use of the Website

You agree to use CapoorFactory.com only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to website systems or accounts.
• Introduce malicious code, viruses or harmful software.
• Copy, reproduce or commercially exploit website content without permission.
• Misuse another person's account, personal information or payment details.
• Interfere with the normal functioning or security of the website.

We reserve the right to restrict or terminate access where reasonably necessary to protect the website, our customers, our business or third parties.

Products & Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, specifications, weights, prices and other information displayed on the website are accurate and current.

However, product photographs may differ slightly from the physical product because of lighting, photography, manufacturing batches, packaging updates or differences between individual device displays.

Product availability

Products are subject to availability. We may update, discontinue, replace or modify a product, packaging format, product description or specification without prior notice.

Product use

Products must be used only for their intended and reasonably understood purposes and in accordance with any instructions, warnings or information supplied with the product.

Pricing, Taxes & GST

Product prices displayed on CapoorFactory.com are subject to change without prior notice. The applicable price at the time of a successfully placed order will generally be the price applicable to that order, subject to correction of obvious pricing or technical errors.

Unless expressly stated otherwise, displayed retail prices are intended to be inclusive of applicable GST.

Applicable taxes, invoices and other statutory requirements will be handled in accordance with applicable Indian law.

Orders & Order Acceptance

Placing an order on the website constitutes a request to purchase the selected products. An order is subject to availability, payment verification and acceptance by us.

After an order is placed, you may receive an order confirmation by email or another available communication method. This confirmation acknowledges receipt of the order and does not necessarily constitute final acceptance where verification is still required.

Order cancellation

We may cancel or decline an order where reasonably necessary, including situations involving stock unavailability, suspected fraudulent activity, incorrect pricing, technical errors, payment failure or other legitimate operational reasons.

Where payment has already been received for an order that we cancel, any eligible refund will be processed according to the applicable payment method and our refund policy.

Payments

Payments may be processed through payment gateways and payment methods made available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not intentionally retain complete payment card credentials where the payment processor is responsible for processing such information. Payment transactions may be subject to the terms and privacy practices of the relevant payment service provider.

We are not responsible for temporary payment gateway interruptions, bank-side failures or delays outside our reasonable control.

Shipping & Delivery

We aim to process and dispatch confirmed orders within the applicable processing period communicated on the website or through order-related communication.

Delivery timelines may vary depending on destination, courier availability, weather, public holidays, logistics conditions and other circumstances beyond our reasonable control.

Delivery information

• Please provide an accurate and complete delivery address.
• Ensure that your phone number and email address are reachable.
• Delivery delays caused by incorrect or incomplete information may not be attributable to us.
• Courier-related delivery attempts may be subject to the courier company's procedures.

For wholesale or bulk orders, shipping arrangements and freight charges may be discussed separately depending on order quantity, destination and logistics requirements.

Returns, Refunds & Exchanges

Returns, refunds and exchanges are governed by the applicable Return & Refund Policy published on CapoorFactory.com.

Customers should inspect delivered packages and products promptly and contact us as soon as reasonably possible if there is an issue with the delivered order.

Where a return or refund is permitted, eligibility may depend on the nature of the issue, condition of the product, supporting evidence and the applicable policy.

Nothing in these Terms & Conditions is intended to restrict any mandatory consumer rights available under applicable law.

Please review our Return & Refund Policy before placing an order.

Wholesale, B2B & Manufacturing Enquiries

CapoorFactory.com also provides information and enquiry facilities for wholesalers, retailers, shopkeepers, distributors and other business customers.

Wholesale and bulk transactions may be subject to different quantities, packaging requirements, pricing, payment terms, shipping arrangements and commercial conditions than standard retail orders.

Commercial enquiries

A wholesale enquiry submitted through the website does not automatically constitute a confirmed purchase agreement. Final commercial terms may be confirmed separately through authorized communication from our business team.

Private label / OEM

Private-label, OEM and customized manufacturing enquiries are subject to separate discussion and commercial confirmation. Specifications, minimum quantities, packaging, artwork, timelines and pricing may vary by project.

For wholesale enquiries, please visit our Wholesale page or contact our team directly.

Intellectual Property

Unless otherwise stated, the website and its content, including brand names, logos, product photographs, graphics, designs, written content, layouts and other materials, are owned by or used with authorization by Riddhi Siddhi Camphor Manufacturer.

You may access and use website content for personal or legitimate purchasing purposes. You must not reproduce, modify, distribute, publish, sell or commercially exploit website content without prior written permission.

Product names, brand names and associated marks displayed on this website may be protected by applicable intellectual property laws.

Privacy & Personal Information

We may collect and process information necessary to operate the website, process orders, communicate with customers, provide customer support and fulfil applicable business and legal requirements.

Our handling of personal information is explained in our Privacy Policy.

Please review the Privacy Policy for information about data collection, use, storage and related practices.

Limitation of Liability

We take reasonable measures to maintain the availability, accuracy and security of the website. However, no website or online service can be guaranteed to operate continuously without interruption or error.

To the extent permitted by applicable law, we will not be responsible for losses arising solely from circumstances beyond our reasonable control, including internet failures, payment gateway interruptions, courier delays, natural events, government actions or other force majeure events.

Nothing in these terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

Governing Law & Jurisdiction

These Terms & Conditions shall be interpreted in accordance with the laws applicable in India.

Subject to applicable consumer protection laws and mandatory legal rights, disputes relating to the use of this website or transactions conducted through it shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant business location.

Nothing in these terms is intended to prevent a consumer from exercising any statutory right or remedy available under applicable law.

Contact Information

If you have questions regarding these Terms & Conditions, an order, a product or any website-related matter, please contact us using the details below.