Shipping Policy

Order Processing

Orders placed through CapoorFactory.com are processed after successful order placement and applicable payment or order verification.

We make reasonable efforts to process confirmed retail orders promptly. Processing and dispatch time may vary depending on product availability, order volume, weekends, public holidays and other operational circumstances.

Shipping Charges

Shipping charges depend on the type and quantity of order and the applicable delivery arrangement.

Any applicable shipping charge will be communicated or displayed before the relevant order is completed.

Delivery

We arrange delivery through available logistics and courier partners serving the destination provided with the order.

Delivery timelines are estimates and are not guaranteed unless a specific delivery commitment has been expressly confirmed by us in writing.

Shipping Address & Customer Responsibility

Customers are responsible for providing accurate delivery information when placing an order.

Please ensure that you provide:

• Complete house or building information.
• Correct locality, city, district and state.
• Correct PIN code.
• A reachable mobile number.
• Any useful delivery instructions where applicable.

Incorrect or incomplete delivery information may result in delays, additional delivery attempts or return-to-origin situations depending on the courier's procedures.

Delivery Delays

Although we work to support timely delivery, certain delays may occur because of circumstances outside our reasonable control.

Examples may include:

• Severe weather or natural events.
• Transportation or logistics disruptions.
• Public holidays or regional closures.
• Incorrect or incomplete address information.
• Courier network delays.
• Government or regulatory restrictions.
• Unforeseen operational circumstances.

If an order experiences an unusual delivery delay, please contact us so that we can review the available shipment information and assist where reasonably possible.

Order Tracking

Where shipment tracking is available, tracking information may be provided through the courier service or communicated through the order-related information available to the customer.

Wholesale & Bulk Shipping

Wholesale and bulk orders may require different logistics arrangements from standard retail orders.

Shipping and freight for wholesale orders may be calculated according to order quantity, product type, packaging, destination and transportation requirements.

For bulk orders

• Shipping arrangements may be confirmed separately.
• Freight charges may vary according to destination and shipment requirements.
• Dispatch schedules may differ from standard retail orders.
• Larger consignments may be handled through appropriate transport or logistics partners.

For wholesale requirements, visit our Wholesale page or contact our team.

Damaged, Incorrect or Missing Items

If your package arrives visibly damaged, opened, incomplete or contains an incorrect product, please contact us as soon as reasonably possible after delivery.

To help us investigate, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the outer package where relevant.
• Photographs of the received product where relevant.

We will review the matter and determine the appropriate resolution according to the applicable Return & Refund Policy and applicable law.

Returns & Refunds

Shipping-related returns and refunds are governed by our applicable Return & Refund Policy.

Please review the policy before requesting a return or refund.

View Return & Refund Policy →

Need Shipping Assistance?

If you have questions about delivery, an existing order, shipping charges or wholesale logistics, our team can assist you through the contact details below.